Question 1

How do credits work?

Accepted Answer

Credits are simple: 1 credit = 1 AI generation across all services. Whether you're using Try-On Studio, Model Creation, or any other feature, each generation costs exactly 1 credit. Your monthly credits reset at the start of each billing cycle and are included with your subscription plan.

Question 2

Can I switch between monthly and annual billing?

Accepted Answer

Yes, you can switch anytime. Annual plans offer significant savings compared to monthly billing. If you upgrade mid-cycle, your billing will be adjusted accordingly.

Question 3

What happens if I exceed my monthly credits?

Accepted Answer

If you run out of credits, you have three options: purchase Addon Credits that never expire for immediate use, upgrade to a higher plan for more monthly credits, or wait until your next billing cycle when your subscription credits automatically renew.

Question 4

Is there a free trial available?

Accepted Answer

Yes! Every new user gets 10 free credits to try WearView without any payment information required. This lets you test our AI models, try-on studio, and see the quality of generated images before committing to a paid plan.

Question 5

Do unused credits roll over to the next month?

Accepted Answer

No, monthly subscription credits reset at the beginning of each billing cycle and don't roll over. However, Addon Credits purchased separately never expire and can be used anytime, making them perfect for occasional extra usage.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Google Pay, Apple Pay, and various regional payment methods through our secure payment processor Stripe. All transactions are encrypted and secure.

Question 7

Can I upgrade or downgrade my plan at any time?

Accepted Answer

Absolutely! You can upgrade to access more credits immediately. When upgrading, you'll be charged a prorated amount for the remainder of your billing cycle. Downgrading takes effect at the start of your next billing cycle, so you keep your current plan benefits until then.

Question 8

Do you offer refunds or a money-back guarantee?

Accepted Answer

Yes! We offer a 100% money-back guarantee within 7 days of your first subscription purchase if you're not satisfied with WearView, for unused subscription credits only. For subscription refunds after the guarantee period, please contact our support team to discuss your specific situation.

Question 9

Are there any hidden fees or additional costs?

Accepted Answer

No hidden fees! The price you see is what you pay. Your subscription includes all features listed in your plan. The only additional cost would be if you choose to purchase extra credit packs beyond your monthly allowance.

Question 10

How do I cancel my plan?

Accepted Answer

You can cancel anytime from your account dashboard by navigating to Billing → Manage my billing settings → Cancel subscription. Your plan will remain active until the end of your current billing cycle, and you won't be charged for the next cycle.

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